FAQS

Frequently Asked Questions

What problems can you work with?

I specialise in relationship issues and complex trauma/PTSD but I am also very happy to treat most other psychological issues, from mild to severe. The exceptions being ongoing serious self-harm/suicidal behaviour and active psychotic symptoms. These require assessment and treatment usually under psychiatric supervision. If you are not sure and if your issue doesn’t appear on the list below, get in touch and I will help you figure this out.

Addictions. ADHD. Adjustment. Agoraphobia. Anger-Management. Anorexia. Anxiety. Attachment. Bereavement. Bipolar. Body-Dysmorphia. Bullying. Bulimia. Childhood-Trauma. Chronic-Pain. Depression. Conflict. Dissociation. Domestic-Violence. Gender-Identity. Generalised-Anxiety. Health-Anxiety. Identity-Confusion. Impulse-Control. Intimacy. Low-Confidence. Low-Mood. Low-Self-Esteem. Historic-Abuse. Obsessions-Compulsions. Panic. Paraphilias. Personality-Disorders. Phobias. Overeating. Relationship-Problems. Relaxation. Trauma. Sexuality. Sleep. Social-Phobia.

What is Online Psychological Therapy?

Online therapy uses video-call apps (e.g. Zoom or Skype) and works in the same way as psychological therapy provided in-person. It is ideal for people who can’t easily get to a therapist’s clinic or who don’t have much spare time for travel. It is also appealing for those who prefer to talk about deeply personal issues from the comfort and security of their own home. It is more affordable due to not incurring preparation time of the clinic room nor costs for lighting, heating, cleaning and insurance. You also save money and time from not having to travel. With ongoing concerns about Covid-19, online sessions also provide a 100% safe alternative to meeting in-person.

How many sessions will I need?

This depends on your reasons for seeking therapy, what you want to achieve and the type of therapy you elect to have. I offer a free initial telephone consultation where we consider what’s needed to best meet your goals and needs. For some people 12 or fewer sessions are enough, others require longer-term or open-ended assistance. You can also consider booking one-off sessions as and when you need them. If you don’t know what you want to achieve, or how you can benefit from therapy, our initial consultation will help you move towards answering these questions.

How long is a session and how often will I need them?

Sessions are scheduled to last for 45 minutes. The standard frequency is once a week or once a fortnight. However, the frequency is entirely up to you and what your specific needs are. Sometimes having two session a week is helpful, at other times it might be beneficial to have a session every other week or once a month, or only as and when you need them. You can change the frequency at any time and we can discuss frequency in the initial telephone call. I aim to be as flexible as possible so that your needs are always central.

What is the cost and how do I pay?

The initial telephone consultation is free and takes about 30 minutes. Concessions available for those on lower incomes. Fees vary depending on whether you are a direct referral or if you are referred by another organisation.

From £70 – £100 In-Person Walk In Nature (WIN) (Outdoor) for one 45 minute session (Indoor Therapy Room sessions are not currently available).

From £65 – £95 Online/Telephone for one 45 minute session.

For Couples and Family Therapy there is a £15 additional charge per session.

Payment by online bank transfer to be made the day before each session. For those with Health Insurance via AXA PPP, Vitality, BUPA and Aviva, you would need to provide your insurance policy number and/or authorisation code and once validated, payment can then be made by the Health Insurance company direct to your therapist.

What if I have to cancel a session?

I will strongly encourage you to prioritise your sessions and have a cancellation policy to support this. If you cannot attend a session and need to cancel, I will make every effort to reschedule to another time/day in the same 7-day period so that you do not lose the appointment. However, I cannot guarantee this will be possible and if you give less than 48 hours notice of cancellation and it is not possible to reschedule, the fee is not refundable.

Will I get ‘worse’ before I get ‘better’?

Not necessarily, although it is not unusual for people to experience some turmoil and emotional ups-and-downs during times of personal learning and change. I will support and help you deal with all your experiences and prepare you adequately to deal with the results of making changes in your life and also prepare for the end of our work together and beyond.

What if I’m not satisfied with the service?

All British Chartered Psychologists are accredited by the British Psychological Society (BPS) and the registered by the Health Care Professions Council (HCPC) and work to the strict codes of professional and ethical conduct of both these organisations. In the unlikely event that you are not satisfied with the service, there are complaints procedures you can follow through the BPS and HCPC.

I have another question that is not here?

Please get in touch if you have any other questions and I will answer you as soon as I possibly can.

Get in Touch

Please get in touch if you have any questions about psychotherapy, counselling, coaching or tuition or if you would like to arrange a free 30 minute initial telephone consultation.

I aim to respond to all messages within one working day.

Confidentiality

Your privacy is of utmost importance and all your information remains entirely confidential, with two exceptions:

1. When you/another is at serious risk – relevant professionals may need to be informed to ensure safety. 

2. When information is shared indicating a criminal offence has been or is planned to be committed – relevant authorities may need to be informed.

Please see the Confidentiality Agreement for more details.

Risk Contacts

If you or another are at risk and require urgent support, please contact your GP and one or more of the following:

Call 116 123 Samaritans helpline 24/7 .

Call 111 NHS non-urgent medical 24/7.

Text 85258 Shout text support 24/7.

NHS Mental Health Helpline follow link to find local service.

Call 999 or go to your local Hospital A&E.

I am unable to respond to emergencies or urgent situations that require immediate support.

Get in Touch

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